You can select your preferred chalet through the Shalayhna app, choose your booking date, and complete the payment. Your booking is confirmed once the payment is completed and the booking confirmation appears in the app.

Your booking is confirmed once the payment is completed according to the booking terms and the booking details appear in your account on the app.

The standard check-in time at Shalayhna is 10:00 AM in chalet check-in time 03:00 in sweat.

The standard check-out time is 2:00 PM in chalet and 12:00 in sweat.

Guests must follow the scheduled check-out time. A KWD 25 fee per hour will apply for late check-out, in accordance with the booking terms and conditions.

Bookings may be cancelled in accordance with the company's terms and conditions; however, all payments made are non-refundable.

Changing the booking date is subject to chalet availability, management approval, and the applicable booking policy.

You may request an additional day, subject to chalet availability and the absence of another booking, with the applicable rate and terms.

Yes. All bookings at Shalayhna chalets are for families only, and guests must comply with the company's policies and chalet rules.

The person making the booking must be at least 21 years old.

No. Facilities and amenities vary from one chalet to another. You can view the complete details and facilities of each chalet on its page in the app before booking.

Pets are not allowed unless they are specifically permitted in the chalet's listing.

Moving or rearranging the chalet's furniture is not permitted without prior management approval.

Please contact customer service or the responsible staff member immediately and report the issue so it can be addressed as quickly as possible.

Please contact customer service as soon as possible and provide details of the lost item and your booking information. Our team will follow up accordingly.

You can view the photos, videos, location, number of bedrooms and bathrooms, swimming pools, parking spaces, and available facilities on the chalet's page in the Shalayhna app.

The security deposit will be refunded after checking out from the chalet, within 3 to 14 business days, subject to completing the chalet inspection and confirming that there are no damages or outstanding amounts.

Kuwait City – Sharq – Ahmad Al-Jaber Street – Al Salam Tower – 3rd Floor – Kuwait.

You can contact Shalayhna through the following official contact numbers:

Chalet Reservations:

📞 00965 9471 88888

📞 00965 9472 88888

📞 00965 5947 38888

Suite Reservations:

📞 00965 6044 4987

Complaints & Management:

📞 00965 6661 6134

Email:

✉️ info@shalayhna.co

You can contact the Complaints & Management Department directly at 00965 6661 6134, or email us at info@shalayhna.co. Your complaint will be reviewed and followed up by the relevant department.